The following terms of use apply to all access and use of this site.

Disclaimer

Nothing stated here should be considered as medical advice for dealing with a given problem. You should consult your health care professional for individual guidance for specific health problems.

Responsible Consumption

We do not promote unsubstantiated product claims or 'cure-all' remedies. We does not profess that our products cure disease or illness but we do promote the use of high quality nutritional supplements to support the body's natural healing capabilities. We also supports a well balanced regime of exercise, adequate rest, proper diet and moderation to assist in attaining a healthy and disease free life style.

Currency

The currency of this website is in New Zealand Dollars.

User rights

You may access, view, reproduce and print the content on this website providing the terms and conditions are abided by. If you wish to link to any part of this site, you must get our consent.

Content on or accessed through site

We have tried to ensure the information on this site is current, accurate and complete. We do not guarantee such information will be when you access it. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance of the information in, or accessed through, this site. We may change the content and services described on the site at any time without prior notice.

All liability excluded

To the extent permitted by New Zealand law:

  1. All warranties, representations and guarantees (with the exception of the refund policy) whether express, implied or statutory are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the information in or products accessed through it; and
  2. We will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it. Jurisdiction and governing law
  3. This site and content has been prepared in accordance with the requirements of New Zealand law. These terms and any matters or disputes connected with this site will solely and exclusively be governed by New Zealand laws and will be dealt with exclusively by New Zealand courts.

Third party materials

This site contains links to third party websites. These are not controlled by Colloidal Health Solutions. They are provided for your convenience only. Please note that we do not always check, nor necessarily endorses, approves or agrees with, the third party websites it links to. Third party websites will likely have their own restrictions on how you may use the content on those websites and what responsibility the website provider will accept in relation to the content. You should ensure you read and comply with these.

Intellectual Property rights

All rights reserved. All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by us (or the relevant content supplier). We is the exclusive owner of all rights in the compilation, design and layout of this site.

Order Cancellations

Order cancellations will not be accepted after the order has been shipped.

Refund Policy

If you are not entirely happy with a product you have purchased, please notify us within 60 days of receipt of product so we can best decide the following course of action.

If you are a consumer buying directly from us and are not entirely happy with a product you have purchased, a money back guarantee on the cost of the product is available (excluding costs of shipping and dispatch) providing the following criteria is met:

  1. The balance of product purchased is returned to us in the original container.
  2. The return is made within 60 days of receipt of product

We will meet and exceed our obligations under the CGA - Consumer Guarantees Act. 

To be eligible for a return, your item must be unused and in the same condition that you received it unless the product is in poor/unacceptable condition once opened. 

Gift cards cannot be returned

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or missing refunds 
If you haven’t received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact our administrator - Zachariah Hardy on office@4health.co.nz.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.